At textsummarizer.com, your satisfaction matters to us. While we strive to deliver a smooth and reliable experience, we understand that refund requests may arise. This Refund Policy explains when refunds are eligible, how they are processed, and how you can contact our support team.
Eligibility for Refunds
You may qualify for a refund under the following conditions:
Duplicate Payments
If you were accidentally charged more than once for the same subscription plan.
Technical Errors
If our system fails to provide the purchased service, and the issue cannot be resolved by our support team.
Service Not Delivered
If you purchased a plan, but the service was never activated or provided.
Accidental Purchase
If you subscribed to the wrong plan and did not use any of its features.
Refunds Are Not Eligible If:
- You purchased a plan and later realized it does not suit your needs.
- You used a significant portion of the service before requesting a refund.
- The request is based on personal expectations outside the features clearly described on our website.
Non-Refundable Cases
Change of Mind
Refunds cannot be issued if you no longer wish to use the service after purchase.
Partial Usage
Refunds do not apply if a major portion of your monthly limit has been consumed.
Misunderstanding Features
All plans and features are clearly listed on our Pricing page. Please review them carefully before subscribing.
Refund Process (Step by Step)
If your refund request meets our eligibility criteria, we follow this process:
- 1
Step 1: Submit Your Request
Contact us at contact@textsummarizer.com with your payment details and reason for refund.
- 2
Step 2: Review (24–48 Hours)
Our support team will review your account, usage history, and payment information.
- 3
Step 3: Approval or Rejection
You will receive an email confirming whether your refund request has been approved or denied.
- 4
Step 4: Processing the Refund
Once approved, the refund will be issued immediately. However, it may take 5–10 business days to reflect in your account, depending on your payment provider.
- 5
Step 5: Deductions (If Applicable)
If a plan was partially used, deductions may apply for used credits or processing fees.
Contact Us
If you have any refund-related questions or need assistance, feel free to contact our support team:
Email:contact@textsummarizer.comWe will review your request carefully and respond as quickly as possible.